Política de reembolso

 

European Union customers, please click following link to buy:

https://www.etsy.com/shop/shapesbyX

Shipping Service and Shipping time

►►Ship to USA by USPS or UPS Mail international. 90% arrival in 5-11 business days . 
►►Ship to other countries or areas by China post registered mail 12-35 days varies

Returns

If you are not satisfied with the product you buy, please feel free to return it, Return on conditions following, or directly email us at service@shapesbyx.com

Our return refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

There are certain situations where only partial refunds are granted (if applicable)

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

To return your product to a certain address, please email us at service@shapesbyx.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@shapesbyx.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@shapesbyx.com for more exchange details.